Quality System Procedure: (PTL/QSP/06) Procedure for Control of Non-Conforming Testing in Testing Laboratories

1. Purpose: To define a system in the organization when the test results are found non-conforming.

2. Scope: This procedure is applicable to all tests being conducted in the laboratory.

3. Responsibility: Technical Manager is responsible to implement this procedure.

4. Procedure:

4.1 The non-conforming test results may be identified at three stages-

a) At the time of testing

b) After completing the test, the test results are not reported to the customers.

c) Non-conformity is detected when the test results are reported to the customers

4.2 In situation (a), the testing is immediately stopped by the quality or technical manager, and resumption of tests is being done after authorization of the technical or quality manager.

4.3 The evaluation of the significance of the nonconforming work is made and action is taken accordingly.

4.4 In situation (b), the samples are re-tested and revised test data are recorded, appropriate remarks are given in the old test data.

4.5 In situation (c) Customer is informed about the nonconforming testing and an amended report is sent to the customer in case there is a writing mistake.

4.6 Technical Manager is authorized for resumption of work

5. References: Nil

CHANGE HISTORY

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