Quality System Procedure: (PTL/QSP/01) Procedure for Customer Confidential Information and Impartiality

 POLICY STATEMENT

Personnel of the PTL Laboratory should:

• Maintain confidentiality in all customer-related information

• Protect the storage of electronic data and transmission of results

• Maintain impartially the judgment of Operational Integrity

1.  Purpose:  To define a system in the organization to maintain confidentiality, impartiality, and data protection.

 

2.   Scope: This procedure is applicable to all test results being stored both in hard copies and soft copies) in the laboratory.

 

3.   Responsibility: Quality Assurance Officer is responsible to implement this procedure.

 

4.   Procedure:  



            4.1  At present our laboratory is conducting tests on drugs and their formulations.


            4.2  It will be ensured that all customer-provided information will be accessible to authorized personnel only, either keeping hard copies in lock and key and/or securing the computer data by providing passwords to authorized personnel.

           

            4.3  Test results are reported through e-mail to the Technical Manager, Quality Assurance Officer, and Chairman are authorized to transmit the results electronically.

 

            4.4  Only Technical Manager and Chairman will be authorized to access customer-provided information and test results.

 

             4.5  All laboratory personnel is competent and totally involved in testing only and no other work has been assigned to them in order to maintain impartiality, judgment, or operational integrity.

5. References: In-house establishment 


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                                                         END OF THE DOCUMENT


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2. PTL /QSP/02 Procedure for Document & Data Control

3. PTL /QSP/03 Procedure for Purchasing, Services, and Supplies

4. PTL /QSP/04 Procedure for Service to the Customer

5. PTL /QSP/05 Procedure for Customer Complaints

6. PTL QSP/06 Procedure for Control of Non-Conforming Testing.

7. PTL /QSP/07 Procedure for Improvement

8. PTL /QSP/08 Procedure for Corrective Action

9. PTL /QSP/09 Procedure for Preventive Action

10. PTL /QSP/10 Procedure for Control of Records

11. PTL /QSP/11 Procedure for Internal Audit

12. PTL /QSP/12 Procedure for Management Review

13. PTL /QSP/13 Procedure for Training

14. PTL /QSP/14 Procedure for Housekeeping

15. PTL /QSP/15 Procedure for Estimation of Uncertainty of measurement

16. PTL /QSP/16 Procedure for Equipment

17. PTL /QSP/17 Procedure for Measurement Traceability and Calibration

18. PTL /QSP/18 Procedure for Sampling

19. PTL /QSP/19 Procedure for Handling of Test and Calibration Items

20. PTL /QSP/20 Procedure for Assuring the Quality of Test

21. PTL /QSP/21 Procedure for Reporting of Results

22. PTL/QSP/22 Procedure for use of NABL Symbol
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Note: Replace DTL with PTL for Drug Testing Laboratory.

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