4.9 Control of nonconforming testing and/or calibration work
Calibration is not covered under the scope of accreditation, because PTL is conducting tests of Pesticides & Pesticide Residue only.
Policy
PTL is committed to taking appropriate actions (halt of work, notification to the customer, authorizing the resumption of work, etc.) when any work and results do not conform to its own or the customers' requirements.
Responsibility
The quality Manager is responsible for the management of non-conforming work and appropriate actions.
Procedure
A documented procedure (PTL/QSP/06) has been developed to control nonconforming work.
4.9.1 The laboratory has a procedure (PTL/QSP/06) that is implemented when any aspect of its testing work, or the results of this work, do not conform to its own procedure or the agreed requirements of the customer. The procedures (PTL/QSP/06) ensure that:
a) the responsibilities and authorities for the management of nonconforming work are designated and actions (including the halting of work and withholding of test reports as necessary) are defined and taken when nonconforming work is identified;
b) an evaluation of the significance of the nonconforming work is made,
c) correction is taken immediately, together with any decision about the acceptability of the nonconforming work;
d) where necessary, the customer is notified and work is recalled;
e) the responsibility for authorizing the resumption of work is defined.
Identification of nonconforming work or problems with the management system or with testing activities can occur at various places within the management system and technical operations. Examples are customer complaints, quality control, instrument, checking consumable materials, staff observations or supervision, test report checking, management reviews, and internal or external audits.
4.9.2 Where the evaluation indicates that the nonconforming work could recur or that there is doubt about the compliance of the laboratory's operations with its own policies and procedures, the corrective action procedure (PTL/QSP/08) is promptly followed.
Records
Records to be maintained are defined in the procedure (PTL/QSP/06)
3. PTL /QSP/03 Procedure for Purchasing, Services, and Supplies
4. PTL /QSP/04 Procedure for Service to the Customer
5. PTL /QSP/05 Procedure for Customer Complaints
6. PTL QSP/06 Procedure for Control of Non-Conforming Testing.
7. PTL /QSP/07 Procedure for Improvement
8. PTL /QSP/08 Procedure for Corrective Action
9. PTL /QSP/09 Procedure for Preventive Action
10. PTL /QSP/10 Procedure for Control of Records
11. PTL /QSP/11 Procedure for Internal Audit
12. PTL /QSP/12 Procedure for Management Review
13. PTL /QSP/13 Procedure for Training
14. PTL /QSP/14 Procedure for Housekeeping
15. PTL /QSP/15 Procedure for Estimation of Uncertainty of measurement
16. PTL /QSP/16 Procedure for Equipment
17. PTL /QSP/17 Procedure for Measurement Traceability and Calibration
18. PTL /QSP/18 Procedure for Sampling
19. PTL /QSP/19 Procedure for Handling of Test and Calibration Items
20. PTL /QSP/20 Procedure for Assuring the Quality of Test
21. PTL /QSP/21 Procedure for Reporting of Results
22. PTL/QSP/22 Procedure for use of NABL Symbol
Note: Replace DTL with PTL for Drug Testing Laboratory.
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